Are you looking for a project management platform? Is it getting hectic to administer all the daily, weekly, and monthly tasks? Do you find it hard to keep track of all the teams? Worry not. Zoho Desk and Favro are two software. They assist you in handling the management of tasks. This article will provide a review of both platforms, including the features, demo, and review. The article would also compare Zoho Desk pricing vs Favro pricing. Get detailed information about the advantages of various management applications, on this website: https://www.newlookcompany.net
All You Need to Know about Zoho Desk
Zoho Desk is a mid-tier option in comparison to organizations of a similar caliber. It is a help desk platform with a wide range of products for businesses of all sizes. Customers are very happy with the tool. It is not particularly user-friendly and is challenging to learn to operate. The application is for those companies who want to:
streamline email support, give customers access to papers in the Help Center, & engage in live chat with clients.
Zoho Desk Key Features
Dashboard
The primary section of the interface is the dashboard. It shows your live traffic, agents, and incoming & outgoing bandwidth from various channels.
Ticketing
The primary function of Zoho Desk is ticketing. Your clients can submit tickets to you with their problems using this function. The staff can reply to incoming complaints and send proactive outbound tickets.
Live Chat
The application lets you speak with your customers in real time. You can use the live chat function on your website. Sending messages back and forth is also an option. You can send messages to specific recipients, and attach Help Center articles.
Analytics
The reporting & analytics area of Zoho Desk is relatively sophisticated, unlike other platforms. Overview, dashboard, and reports are the three tabs that make up the reporting area.
Zoho Desk Demo
Still not sure about the platform? No need to worry. Zoho Desk provides a demo to all its potential customers through a web conference. The session lasts for an hour. It gives you a live experience of what you as a customer would be getting into. You can ask for a free demo by emailing the company.
Zoho Desk Pricing
There is no hidden Zoho Desk Pricing, no rigid plans, or set-up fee. Everything is clearly mentioned on their website. The following are the three pricing plans offered by Zoho Desk:
Standard
The standard pricing plan costs $14 per user monthly. It includes all the essential features to boost the growth of the customer service team. The plan offers 5 email channels and 1 feedback widget. It provides 5 advanced web forms for the customer support channel. Adding to that, it offers social media handling for Facebook and Twitter for 1 brand.
Professional
The professional pricing plan costs $23 per user every month. Besides the essential features, it has functionalities for process automation & streamlined collaborations. The plan offers 10 email channels, a help center, and 1 feedback widget per department. Moreover, it provides 10 advanced web forms per department. The platform provides social media handling for Facebook & Twitter for 1 brand.
Enterprise
The enterprise pricing plan costs $40 per user every month. The plan offers:
100 email channels, a help center, 1 feedback widget per department, & 20 advanced web forms per department.
It also offers social media handling for Facebook and Twitter for two brands. Or it gives you social media handling for 1 brand/department in case of multi-branding.
Zoho Desk Reviews
The application has 93% positive reviews on Get App with a rating of 4.5 out of 5. Most people have liked the software for its customer-oriented approach of the software. A few have given a positive rating because of the customization options as per the user’s needs.
All You Need to Know about Favro
Favro is one of the most innovative tools used for collaboration and planning. It allows the managers to focus on large-scale and long-term goals. The teams can concentrate on the short-term goals and tasks, organizing themselves. Favro caters to software developers, software-as-a-service (SaaS), & video game companies in particular. It does this through its site, marketing text, and even built-in templates.
Favro Key Features
Task Management
The application allows you to compose and delegate projects with deadlines. Moreover, you can assign due dates and tasks manually and automatically as well. Adding to this, Favro lets you assign priority to a specific task so that people may plan their efforts. It also allows users to update several tasks from different projects at the same time.
Project Management
The software allows you to design and execute a work plan according to the project scope. You can plan projects by mapping out milestones, deadlines, objectives, and interdependencies. It also allows a user to show tasks, dependencies, and progress in visual form.
Resource Management
Favro lets you create resources and classify them according to abilities & other factors. You can track resource services in real-time. Spot bottlenecks by keeping an eye on capacity. It allows you to assign resources to projects, teams & departments to balance capacity & demand.
Favro Demo
Favro provides the option of a demo. This makes the entire decision-making process for a customer very transparent and easy. The demo lasts for 30 minutes. It covers some particular topics which are precious for your company.
Favro Pricing
The pricing of the application depends upon how many users are buying the services. The Favro cost falls under three general categories. You can have a 14-day trial period after which you will have to pay a monthly fee. The following are the three categories:
Lite
The lite plan for 2 users costs $10.2. This amount increases with the increase in the number of users. The plan offers the following for all users:
5 collections, unlimited boards/backlogs, 25 automation actions, & apps for IOS & Android.
Standard
The standard plan for 2 users costs $13.6 monthly. It offers the following:
unlimited collection/private collections, unlimited boards & backlogs, unlimited apps & integration, 500 automation actions.
Enterprise
The enterprise plan for 2 users costs $25.5 monthly. Besides the services promised in the standard plan, it offers the following:
25,000 automation actions, reports, & timesheet reporting, & 10,000 API calls per hour.
Favro Reviews
The application has 91% positive reviews on Get App with a rating of 4.4 out of 5. The customer support of the application is its best-selling feature. Other reasons include the features and user-friendliness of the application.
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